Question 1: How do we connect with stakeholders who have public, digital and highly networked relationships?This one has been particularly on my mind this summer. After a LOT of back and forth, NACHRI has finally officially gotten on FB (www.facebook.com/childrenshospitals) and Twitter (www.twitter.com/NACHRI). At the same time, we're in the midst of launching a white label social network on the Higher Logic platform, which will include their mobile app next spring. And we have a fairly robust YouTube channel, plus two blogs. Big changes, and some of my colleagues are more than a little nervous.
The larger social media environment for children's hospitals is in flux as well. On the one hand, there are plenty of children's hospitals with substantial social media presence. On the other, the actual people who run the children's hospitals, not so much. On the third hand (and thanks for letting me borrow one of yours), the current generation of administrators is starting to retire and we're struggling to connect with the next generation.
Right now, I would say we're still in the experimental stage with a lot of this. Although we experimented with Twitter during our spring conference, we didn't officially start tweeting consistently and with a process until about a month ago. The FB page didn't go live until around the same time. We're in the pre-deciding what metrics will even be meaningful stage. Hell, we're in the pre-deciding which platforms will be meaningful stage.
In the meantime, our next generation of administrators is out there. We want to reach ever more deeply into our member hospitals, and those staffers are out there too, as are the people we're trying to affect around policy, both legislators and grass-roots activists. And in the end, as our tagline Champions for Children's Health suggests, it is all about the kids. And they're DEFINITELY out there.
How do we find them? Cut through the clutter? Become the "curators of information" Jeff's been encouraging associations to be? Provide - and show that we provide - value? How do we broadcast the good our hospitals do while still respecting HIPAA regulations (something with which all health care organizations struggle)?
How is your organization addressing the public, highly networked nature of the relationships with and between your target audiences?
I really don't know the answers, but I DO know that we're at least now in the game, and that's a start.
I'll be doing a series of posts about this for the next few weeks, so check back and offer your thoughts.